Frequently Asked Questions (FAQ)

Products

Below are some common questions about our products

Where are the product made?

Our materials are sourced from East Asia, including natural lacquer from lacquer trees and sustainably harvested wood. The beads are handcrafted by master artisans in China , using traditional lacquerware techniques passed down through generations.

Do you make all of your pieces?

All of our products are handcrafted in our artists' studios. The lacquer components are entirely handmade, while the accessories are also manually selected and assembled.

Is the lacquer natural or synthetic?

We use 100% natural lacquer, sourced from East Asian lacquer trees. It's a sustainable material with deep roots in traditional craftsmanship.

What is your production time?

Each bead undergoes dozens of hand-applied lacquer layers, with drying and polishing in between. The full process takes over two months to complete.

how do I care for my jewelry?

Avoid prolonged exposure to water, strong chemicals, or direct sunlight. Store it in a dry place, and gently wipe with a soft cloth if needed.

Will the lacquer fade or peel over time?

When properly cared for, natural lacquer is highly durable. It forms a hard, glossy surface that can last for generations.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

How will I know when my order ships?

You will receive an email including your tracking number when your order leaves our studio.

How long will I have to wait to receive my package?


Standard shipping typically takes 5–10 business days within the continental US and up to 25 business days for international orders.Need it sooner? Choose express shipping at checkout for delivery in 3–5 business days worldwide.

How to track my package?

As soon as your order is shipped, you will receive an email with the tracking information after your order is placed and your package leaves our warehouse, generally within 24-48 hours. That email includes a link to your order tracking page.

If you have any doubts about the displayed tracking number status, feel free to contact us.We’d be happy to help!

Can I return or exchange my purchase?

If you are not fully satisfied with your purchase, you may return or exchange any item(s) that are still in the original package and unworn within 30 days of purchase. Please visit our Refund Policy to begin the process or send us a quick message at Sally@slowatelier.com. When exchanging an item, we can only provide an exchange for the same item. We apologize in advance for any inconvenience.

When will I receive my refund?

Returns are being delayed 2-4 weeks due to high volume and additional safety precautions taken by shipping carriers and at our return center. Refunds are issued once your return has been processed. You will receive an email from us once your return is received. You will also receive an email from us once your refund has been issued. It then generally takes 5-7 business days for the refund to reflect to your original mode of payment. If you have any additional questions regarding your refund please reach out to Sally@slowatelier.com.

What items are not eligible to return?

Sale items, special orders, personalized or custom-made products, final sale merchandise, or products that are specified as not eligible for return in its description are final sale and cannot be returned.

Will I have to sign for my delivery?

Depending on the value of your order (above $80) our delivery company may request that you sign for your package. If you are unavailable you can always leave delivery instructions for your postal office or our carriers.

Order & Payments

Below are some of are common questions about orders & payments.

Which forms of payment do you accept?

Payment Methods

We offer a variety of secure payment options to make your checkout experience seamless and convenient:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Discover, Diners Club
  • Digital Wallets: Apple Pay, Google Pay, Shop Pay, Amazon Pay
  • PayPal: Pay easily with your PayPal account
  • Shop Pay Installments: Flexible payment plans available at checkout (for eligible customers)

Can I change my order after placing it?

Our main goal is to process all orders quickly and flawlessly. Once the order is processed, we cannot make any changes as it’s already on the way.

So, if you would like to change your order, please contact us as soon as possible so we can try our best to assist you.

How do I cancel my order?

When you place your order, we’re on it – we know you need it fast!
The packing and shipping process starts immediately. Once the order is processed at the warehouse we are not able to cancel it, so please contact us as soon as possible if you want to cancel your order so we can react right away.

Why was my credit card declined?

This is a rare and unfortunate scenario and we apologize for that. However, your card may have been rejected due to a mismatch of the billing address entered that may not match the address your bank has on file. We advise that you double check the details before purchasing to avoid your card getting declined.

Do you offer promotional codes?

We offer promo codes to new customers or during special offers. Promo codes run during specific time periods. Please note that you can use only one promo code per order. Sale items are excluded from promos as they are already fully discounted, unless indicated otherwise.

I forgot to add a promo code. What do I do?

Unfortunately, once an order is placed we cannot retroactively apply promotion codes to any orders.